Refund policy

Last updated: October 26, 2026

Return and Replacement Policy

Made-to-Order Merchandise

All Broken Bridge merchandise is produced specifically for each order. Because we do not maintain inventory of pre-made merchandise, all sales are final except where required by applicable law.

We do not accept returns, exchanges, or refunds for:

• Changing your mind

• Ordering the wrong size or color

• Personal preference

• Other customer ordering errors

Please review product descriptions, color selections, and size guides carefully before placing your order.

Damaged, Defective, Misprinted, or Incorrect Items

If your merchandise arrives damaged, defective, misprinted, or different from what you ordered, please contact us at shop@brokenbridgebourbon.com within 30 calendar days of delivery.

Please include:

• Your order number

• A description of the problem

• Clear photographs showing the item and the issue

• A photograph of the packaging or shipping label when relevant

Once the issue is reviewed and approved, we will arrange for a replacement of the affected item or send the correct product at no additional cost.

If a replacement is unavailable, we may offer a comparable replacement or issue a refund for the affected item.

Please do not return an item unless we provide return instructions. If an approved return is required, Broken Bridge will provide instructions and cover the authorized return-shipping cost.

Order Changes and Cancellations

Because merchandise is made to order and production may begin shortly after an order is placed, changes and cancellations are not guaranteed. Orders cannot be changed or canceled after production has begun.

Applicable Consumer Rights

Nothing in this policy limits any rights or remedies available to customers under applicable consumer-protection laws.